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  • Report:  #519622

Complaint Review: Gazelle

Gazelle ,gazelle.com/ Cash for Gadgets?! More like, "Pay to ship & give away your electronics" Internet

  • Reported By:
    kd — san francisco California United States of America
  • Submitted:
    Wed, November 04, 2009
  • Updated:
    Thu, November 05, 2009
*UPDATE Employee: Response from Gazelle

Gazelle.com claims to pay you cash for your gadgets.  I had  8megapixel digital camera, takes great shots, perfect condition.  Based on their pitch, i opted to send them the camera for evaluation and they in return would give me an estimate of its value.



The service was not timely and finally i recevied an email thanking me for gifting my camera to them.  When i inquired further, i requested that they return the camera if their intention was to value it at $0.00.  Their reply?  "sorry, we have already recycled it and determined its value to you at $0.00"



To add insult to injury, i was lectured by 2 different account reps and repeatedly asked to evaluate their service.  Well here is my evaluation - they are a scam!

1 Updates & Rebuttals

kristina

United States of America

Response from Gazelle

#2UPDATE Employee

Thu, November 05, 2009

We try to go above and beyond to provide an awesome customer experience, and clearly that did not occur this time. Were not happy that this customer had a bad time using our service, and are taking this feedback on board.   We hope you take the time to read this response and stay with us while we work to improve our service.

 

We looked into what happened with KD and heres what we found: when KD searched for their item on gazelle.com, KD would have seen a screen like this: http://www.gazelle.com/recycle-digital-cameras/kyocera/finecam-s/23585-Kyocera_Finecam_SL400R_Digital_Camera. This screen is designed to make it clear to the customer that the item they have no longer holds monetary value, but that they can make sure it is responsibly recycled by sending it into us.  Per this offer, their item was immediately recycled when we received it.  This customers experience has raised our awareness that the communication about recyclables may need to be clearer and we are already working to address that challenge.

Thanks for shining a light on this, KD.

Kristina (from Gazelle)

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