Complaint Review: Fred Haas Toyota World

I'm not going to address the other items in your original post as others have covered them extensively.

Robert mentioned in his comment about the cancelling the add on's.  I am going to suggest that you take the time to read your contract thoroughly and select each add on feature (extended warranty, maintenance service contract, etc) and cancel those contracts. It won't be easy as these items represent a huge profit to the dealership and a large commission bonus to the finance person.

Don't let them drag their feet in those cancellations. You should contact the dealership and the warranty company in writing. Get the fees credited to your outstanding finance balance. This will take time so start now. This is a well known finance office trick that has been around for decades. If you think your sales rep didn't know about it, think again.    

Once you have done that (quickly) the warranty companies will withdraw the bonus payments to the dealership and withdraw the finance office bonus commissions. But there is a deadline. Check your warranty contract. I think it's 30 days. Do it now while it is top of your mind. 

Then, if you have the resources, refinance your vehicle AFTER the warranty credits have been made to your loan. If you do this quickly enough, it will remove the bonus payments to the dealership entirely. It is very likely you can get a better rate and better terms somewhere else. Naturally,  if you can't beat the terms and rate, don't do the refinance. Don't refinance until those warranty credits are made though.

I know it is hard to hear what the others have said, but it's accurate. I hope you are able to get this done right away. 

,,,which are three:

1.  Never buy a car in a hurry

2.  Never sign anything without reading it first.  If you don't have time to read it, see the first point. You don't have time to buy a car if you don't have time to read the contracts.

3.  No one can "hound" you into anything.  Until you sign, you are 100 percent in charge of the process.  You have money.  They want your money.  You are not their prisoner.  At any time, even after hours of test drives and negotiation, you can say "forget it" and walk out. 

And I'm not even going to include the "contracts on a thumb drive" bit, which should have sent off sirens and alarms right away.  A dealership that can't hand me a physical copy of my contract does not get my money.  It shoudn't get yours, either. 

Yes, they treated you unethically and you were right to point this out.  But you made it possible and if you can't learn from that, it's going to happen again. 

First I am not a guy.

Second the sales department was fine they were strait forward and I give them 5 stars.

I purchased a vehicle from them in the past so I some of my "trust" was based on my past experience with the company.   I was foolish not to consider the fact that my previous purchase was a cash one so I didn't have to deal with the guys in Finance.

I did go thru a finance department last year when I purchased from a different dealership and it was night and day.  CarMax helpful, strait forward, and honest every step of the way so I guess they got me spoiled and I was so nieve as to think that is how car companies were doing business in the U.S. now.  From this experience I now know Carmax is the expection not the norm.  

I have lived outside the States for the past 7 years so I have gotten accustom to how things are done here and luckly where I am it is about being ethical not what will hold up in court.  I do understand people in some occupations have different ideas of what is ethical and I guess they are doing what they have to so they can support their families.

Bottom line I clearly stated I did not need an extended warranty.  The vehicle will be shipped out of the country with in a year and the warranties do not apply were I live.  If someone told you that would you continue to push a warranty on them?  Is that your standard of ethical?  

I do understand this is how these people make there little money.  So I said fine give me the minimum warranty that covers the tires.  Instead of doing this I was charged for 3 seperate warranties.

Is that ethical?    Granted I should have canceled my flight or walked away from the dealer and told the sales rep too bad your finance department is too pushy.  But I didn't.  But does my being an idiot make it okay for this character in the finance department to be unethical?  

I just wanted to share my experience in case there are other people out there looking to buy a vehicle I want them to be prepared to have a lot of presure put on them once they move from the sales department to the finance department.  

They will hound you and hound you to get the externed warranty - normally gap as well they didn't hound me on that one because the loan was less than half the value of the vehicle.  I just want to make sure other don't make the same mistake I did.  Don't impulusivley agree to a purchase because the sales department is great (unless you are paying cash) because right around the corner is the finance department and how they make their money is presuring you into buying these extras.  

Am I wrong to call someone out if they acted unethically?

Love to call themselves "trusting" rather than the more accurate "foolish" or "naive," because being "trusting" makes one sound like an innocent victim worthy of sympathy.  "Trusting" is positive, "foolish" or "naive" is negative.   I signed the papers without looking at them because I was trusting.  I lent money to the homeless drug addict because I Like To See The Best In People.  I sent Walmart Gift Card numbers to the guy on the phone because he Sounded So Sincere and I Really, Really Needed the Government Grant I'm a veteran and disabled and 102 years old, etc.  

This guy was "rushed" into signing a bunch of papers he didn't even get copies of because he trusted the people who were rushing him- never mind that trustworthy people don't rush you into making a purchase.  

And if he comes back to tell us that it's still better to be trusting, I'll urge him to let someone else take care of his wallet for him. 

 Don't blame them for your lack of COMMON SENSE! As per your own admission...it was YOU who failed to read what you were agreeing to. Period...end of story and I don't work for them!

To be very blut here, if there is a Buyer's 101 in what NOT to do during a sale, you could be the teacher. The term "Doormat" comes to mind here.

I explained to them I was in a hurry and didn't have much time and it would be better to complete the transaction on a later date
- This is just the first of many BS excuses you are trying to come up with. They need your sale, you don't need them.

I finally agreed to this because I felt that was the only way I could get out of the office.
- Unless they were physically restraining you or locked you in the room you could have at any time gotten up, used your two feet and LEFT the building.

He would not close out the paperwork and allow me to refuse the extra services.
- Then you should have refused to sign

I trusted they would be honest.
- Why would you have trusted they would be honest? By your own admission you are saying that they refused to listen to you and were forcing you to sign things just so you could get out of there.

He said in Texas once you sign the agreement you are stuck with the car even if deception was used to get you to sign the agreement.
- I doubt those were his exact words. Most likely he stated that in Texas(as in EVERY state) once you sign the contract for a car there is no cooling off period where you can change your mind on the purchase.  

I am not sure if there is time limit they are trying to let run out or why they would purposely avoid customers unless they know they are running a scam.
- They are avoiding you because they have your money.  This is typical of many Car Dealers, but no indication as to a scam rather someone who met up with a good salesman and is now having a case of buyer's remorse.

However, the one thing in your favor is that there is likely a time limit, but not with the actual purpose for the reasons explained earlier. However, there may be a time limit in the extra services in order to get those credited back if you changed your mind. You need to find someone who can go over the contract since you obviously do not have the knowlege. Specifically in regards to the extra services and if their is a process to get them refunded. For many of the services you may find you can get a refund. If you financed the vehicle you can get them to apply this to the loan and recalculate your terms.

Good Luck

I wish I had a dime for every RipoffReport in which someone claims to have been scammed because they were rushed through a purchase.  the passive voice is so aggravating- you were "not allowed" to see some paperwork, you were in a hurry but you went through the blizzard of forms anyway, not even understanding what you were signing, being denied access to what you were signing--- WHY?  

No one can rush you through a purchase you don't want to make.   If you don't have time to make a big purchase at a reasonable pace, you don't make the purchase.  You sound like those people in car commercials who come flying into the dealership begging to be told where to sign their names.  Instead you just assumed that you had some kind of oral contract because you said things and the salesman kept nodding while handing you forms to sign.  Well, an oral contract is worth the paper it isn't written on, sorry.

You didn't want an extended warranty "but they kept pushing and pushing and I finally agreed because that was the only way I could get out of the office."  What nonsense.  Another way to get out of the office was to WALK OUT OF THE OFFICE.  

"They had me sign a bunch of papers."  No, they asked you to sign papers and, being in a hurry and also being very stupid, you just signed the papers.  Then they would only give you copies on a thumb drive.  You thought at the time that it was perfectly ok not to have hard copies of your contracts (you didn't even know there was anything on the thumb drive until you got home.)  You just sat there like a potato while all this was happening, never mind that it was YOUR MONEY involved.  You were a spectator at your own consumer experience.  

"I should have read all this in detail but I didn't have time for that."  Then you didn't have time to purchase a car. 

"They knew I didn't have time.  I trusted they would be honest."  You let them know you were in a hurry, were not going to demand details, just wanted to be told where to sign.  You practically begged them to scam you.  And as for "trust," what do you think contracts are for if it's all about "being honest?"

"When you try to refuse the other services they want to sell you they will not process the paperwork for you to leave the office without these services."  You don't need anything processed to allow you to get up and leave.  You tear up the contract and walk out.  You repeatedly act as if you were being held hostage until you signed your name.  

"These people use sneaky underhanded tacticks (sic)"  No they don't.  They take advantage of people who beg to be taken advantage of by being in a rush and being willing to sign whatever is put in front of them and then walk away without even a hard copy of the contract.  Because you "trust" them.  There's nothing "sneaky" about saying "sign here" to someone more anxious to get out of there than to make sure they aren't being cheated.

I can't fathom anyone taking the purchase of something as expensive as an automobile so flippantly that they think they can get it done during a coffee break or in between more serious tasks.  When I buy a car I know I'm going to devote an afternoon, or maybe an entire day, to the process, because I want to read the contracts and know exactly what I'm getting in to before I drive off the lot.  You didn't take the process seriously and you basically screwed yourself.  Live and learn.