FORD Team Up For BAD Customer Service! Fidelity Extended Warranty. BULL is Job One.
I bought a used 1997 Ford Expedition from Budget Used Car Sales in Sea-Tac, Washington in 2000. At that time, I also purchased a DELUXE EXTENDED WARRANTY through FIDELITY WARRANTY for an additional $1,500. A year and a half later, the AIR COMPRESSOR went out. I figured that an auto part such as this would be covered by Ford, since the vehicle was still relatively new - but Ford claimed the AIR COMPRESSOR wasn't covered. So, I persued the EXTENDED WARRANTY I purchased with Fidelity.
I spoke with someone by the name of 'Joe' who rather arrogantly told me that my DELUXE warranty was component-specific, and that this component wasn't covered. So, I paid $700 and took my Ford home. A week later, the gear shift cable broke...(on a 1997 Ford Expedition!!) and guess what? That component isn't covered by my EXTENDED DELUXE WARRANTY, which I purchased for a mere $1,500!
I tried to work through Budget Used Car Sales and though everyone I spoke with agreed that the AIR COMPRESSOR should be covered by the deluxe extended warranty, no one was able to convince FIDELITY WARRANTY to honor their commitment. I cancelled my worthless warranty.
Buyers, BEWARE!!! FORD doesn't stand behind their product, and whatever you do, NEVER BUY A WARRANTY FROM FIDELITY WARRANTY!!
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2 Updates & Rebuttals
John
Orlando,Florida,
U.S.A.
Extended Warranty is a bad idea
#3Consumer Suggestion
Wed, October 15, 2003
I have a gold plan with Fidelity Extended Warranty, $1000 plus whatever finance charges I paid on it because it was added into the amount I financed the car for. For that cost, not to mention the $100 deductible you pay each visit, you could have probably paid for the repairs and still have had some money left over. You would think these people are there to help you but all they want is to take your money and not have to deal with you ever again. They have an elaborate system in place to prevent them from having to pay anything out, and stick you with the bill.
#30
Fri, November 09, 2001