Complaint Review: Ford Motor Credit Corp

All I can say is that Ford has a real problem internally as well as computer systems that do not talk to each other. Frustration, downright illegal activity as it relates to the Fair Credit and Reporting Act. It starts with my mother-in-law getting a call and offer of a finders fee.

I just got off a call with a department in Irving Texas for Ford Credit including the internal collector and her supervisor, who informed me they charged off a car that I paid off with a cashiers check to the dealer and took ownership of in December of 2017. Ford in Michigan HQ if thats where Ford financing is headquartered, after a call stated their records say it was paid off in January 21, 2018. The Irving Texas Ford office supervisor Gary tells me my 2014 Escape (my daughters car) was charged off June 3, 2018.

After pulling myself off the ceiling and confronting the national office number I received from Gary in Irving, I realize that I will need to check crediit information as well as file a formal complaint under the FCRA as well as informing them that the woman collector after stating a cease and decist from calling relatives informed me they do not have to conform as they called and have the right to offer a finders fee to someone not at my address. Such BS as far as I can understand by FCRA

I was informed their (Ford's) various systems do not talk with each other. I was also informed the Irving Office was wrong in telling me of the charge off. So folks, do you find that policy a bit disconcerning as well as their lack of systems integration?

Run from Ford! I bought or leased 3 over the past 6 years and can say, I will never buy another product from them again.