Complaint Review: Ford Consumer Mortgage aka Associates aka Citifinancial

I am a first time home owner, I say this to let you know that I was a prime target. My mortgage was held by Ford Consumer Mortgage aka Associates aka Citifinancial. I've had one refinance and one home equity loan. I was behind on my taxes so I asked if there was some way they could help me catch up my taxes and give me some money to pay up some bills. They said yes they could help me. I was under the impression my taxes would be paid in full and on time and I also would have insurance (if I should die before the house was paid off the insurance would pay off the house.). Well, I signed the contract,I thought my taxes were paid, low and behold a notice came in the mail that I owed back taxes. We pay our taxes in 3 installments, they paid 1 and payed that late. I had to pay the other 2 installments myself and penalties. The loan used up all the equity I had in my home, but I didn't receive a dime and still had to pay my taxes. I would like to know what I can do about this problem.

Anna
Newburgh, New York