Complaint Review: Flixbus

Flixbus Everytime I’ve reached out to customer service regarding issuing a refund or some sort of compensation when it comes to having issues with a trip, there is not solution given to the problem. My first issue is when a trip from Houston to took a total of 10 hrs because of mechanical issues with the bus. I ultimately had to get a family member to pick me up from the location the bus had broken down because they had no set time on when it would be fixed. I contacted them for a refund or maybe a discount on my next ticket since they didn’t make it to the destination on time or at all. They would not do anything for me since I decided to not continue on the bus. I felt like the my completely ignored the fact that the passengers were stranded on a bus for hours on end. Anyone with decency would provide some sort of compensation for that. My second issue is when I booked a ticket and ended up not using it, they refused to issue me the refund. They refund for everything else, if they involuntarily cancel or if you voluntarily cancel; refund. But not using the ticket, no refund and no voucher. I feel completely ripped off from this company twice. United States