Complaint Review: Fleet Credit Card Services

I have a brain illness that makes it difficult for me to manage finances.

I had just paid down an inflated minimum payment to Fleet and was continuing to make payments on a closed account, when, in January of 2005, Fleet merged with Bank of America. From January until June of 2005, I received no statements. I kept paying Fleet, regardless of the SNAFU. Still no statements.

In June 2005 I received what B of A told me was a fraudulent email talking about my account there. I stopped paying Fleet (a.k.a., Thin Air) as of July 2005 because I was waiting for B of A to send me a statement. It never came.

I still don't know what happened to my account. I tried contacting through the Internet a lot, but that never worked.

Then I called Fleet and couldn't talk to a human because there's no way around the phone system. I called B of A today 5/17/2006), pretended to have a lost or stolen card (a lost account is about the same), and talked to customer service rep, Mr. Richard ----.

My account apparently exists, he said, but there's nothing on it. Mr. Parker said I had to talk to an Account Specialist in the Recovery Dept. He said he would connect me. My call was transferred but never went through. All I got was the computerized, recorded voice asking me to make choices that didn't apply (again). Then the line went dead.

I really would like to have this all cleared up.

Meredith
Davis, California
U.S.A.

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