Complaint Review: FIRST CONSUMERS NATIONAL BANK

I am one of the many consumers who were sent access checks valid through March 31st. I also called FCNB prior to depositing one of the access checks in the amount of $225.00 on March 10th.

Seven days later I received a letter in the mail that FCNB would not be honoring any access checks presented after March 7th. I called FCNB that same day and was told that this was due to Spiegel/Eddie Bauer filing bankruptcy. I asked the supervisor what this had to do with FCNB since their bank was the one who had made the offer and she stated that FCNB was "being liquidated."

I subsequently wrote and requested damages equal to the balance on my charge account since they failed to notify the consumers in a timely manner and defaulted in their contractual agreement by not honoring the access check. I also filed a grievance with the Office of the Comptroller of the Currency in Texas found on the bottom of the letter sent out by FCNB. The Office of the Controller of the Currency assigned a case number and stated that the average case took 60 days to complete.

I advise all other consumers to file a complaint with them as well, and if we can all get together and get this filed as a class action suit, I think we have substantial grounds.

Katherine
Parthenon, Arkansas
U.S.A.