Complaint Review: First citizens Bank

I have been a customer with this bank over 10 years, I recently lost my job and as a result had to sell my house. The very day the funds from the sale of my house were deposited I called the bank to verify funds even tho they showed on my phone as pending. The woman was unbelievably rude, refused to allow me to speak to a manager after she said my account was closed. She then restricted my account. I called customer service and although that woman was sympathetic she was unable to fix the account. My access is denied to my funds even tho it now shows as being available funds. The woman at the branch has denied me my money which obviously is needed to move from the house I just sold. The timing couldn't have been better for her as she did this on the Friday that happens to be a 3 day weekend. Thank you first citizens Bank for allowing your tellers to withhold my money for no reason. Thank you for employing such bright intelligent tellers that on a whim can prevent hard working people like myself from obtaining thier hard earned money.