Complaint Review: First American Homebuyers Protection

About 3 years ago I switched from American Homeshield to First American Home Buyers Protection.  For the first year, I received good service.  From the second year on, the service their company provides is awlful.  I specifically asked when I purchased their plan whether it would include the type of heating and A/C system that I have and I was assured that it would.  I purchased both their Premier Plan and their First Class Upgrade to make sure and to cover myself for repairs.  Each and every time that I called for service or make a claim; I always got claim representatives that do not know their jobs.  They kept telling me the type of heating and A/C system that I have is not covered even though I had made a earlier claim and it was repaired.  Then they kept sending out the wrong vendors who could not or would not repair the system that I have.  Everytime I have called the claims department I am put on a merry go round with no end to the problems that I have experienced with them.  I have even recommended their company to friends, which I am now sorry that I did.  This winter when my contract expires I will not be renewing my contract with them again and I would highly not recommend them.