Firestone Auto charged us for labor and parts not needed and labor they did not do. Firestone threw away old parts when we asked them to keep them. Firestone was supposed to call us after their technician performed a diagnosis to discuss repairs and costs;. Firestone never called but charged us $1800 for unneeded repairs Ogden Ut
2004 Nissan exterra taken to Firestone for brake rotors and pads. On their own initiative, they performed $1500 of uneeded repairs and even charged us for new parts and labor that was not done. Firestone never called us to discuss costs or authorize repairs as was agreed. Example: Firestone replaced the factory calipers (that did not need replacing) with refurbished ones costing $350 each.
Firestone charged us for parts & labor $250 for replacing a power steering hose. This work was never done. They performed a brake job and then charged $80 to bleed the brakes. My car niave wife was the one dealing with them. She expected to be called after Firestone had evaluated the Xterra and discuss (approve) repairs with service manager. No calls came. She asked Firestone to keep the old parts and Firestone represented they were thrown away.
If one of these items had occurred it may be viewed differently.......however, the flagrancy and number of dishonest transactions point to a business culture at Firestone oriented towards overcharging, charging for unneeded repairs, charging for work/parts never done and the cover-up of these behaviors.
We are taking steps to resolve this with Firestone and have experienced only a defensive denial.
The purpose of this report is to prevent other hard-working people from being scammed by Firestone. Do yourself a favor and avoid these knuckleheads.