Complaint Review: FIRESTONE COMPLETE AUTO CARE SHEPHERD MALL

when i arrived for my appt, when i told them what i wanted, and what i had been told what it would cost, that two individuals told me it was 19.99. first, Jessie, and the following wk, checked again, to make sure i had the right price, since i live on social security only, there would have been NO WAY that i could have afforded much more! so, Rick, the mgr, which i did not know was the mgr, but the 2nd wk, and that day, asked again, how much is it?

first price, 19.99, then after i said i had to have compressor kit put on elsewhere, and just needed vacuum and fill, the price quoted now was 69.99 or something. i do KNOW i was NOT TOLD 203.00, which after 5 hrs, it was finished. the first time it was done, but claimed there was a leak, i told them i just had all those parts all replaced, it can't be leaking! but, they said yes, it was an additional 38.99 for the part!  at this point i am livid, because now they have to remove all the new freon, fix the leak, and then refill it.

the mgr said i DID NOT get charged 2x for freon, but i sure was IF after 2x of filling it; now, its up to 193.00!!  the truck gave them problems starting, which they diagnosed now i needed a new starter. quoted 450.99!!!  i said, NO WAY!  I ALREADY HAVE SPENT MY RENT MONEY!!  The mgr, Rick, could tell i was getting madder and madder, and he kept apologizing right and left, but didn't offer to reduce the prices any, even after i showed him in my phone, WHO WERE THE TWO WHO QUOTED ME 19.99, of which he was one, but denied telling me he would have told me that!!  oh yea, like i make this stuff up, i am 70 yrs old, don't need to lie!!