Complaint Review: Firestone Complete Auto Care San Francisco #012645

I scheduled an appointment online for the lifetime alignment package ($199). During the online process, I entered all the important information about myself, my vehicle- including make, year, and model, and the location of the shop I would have the service completed at.

When I arrived for my appointment, the intake worker at the counter refused to honor my online quote price. His reason was that there is an additional charge for "exotic" vehicles. I wasn't aware that my Volkswagen was considered "exotic." I showed him my online quote which clearly lists the make, model, and year as well as the service location. He shrugged his shoulders, offered no explanation why he couldn't honor the price quote I received online from firestone, and told me the price for a single alignment plus tire rotation ($20 value) is $188!

I refused to be "ripped off" and told the worker that he was being dishonest and committing advertising fraud. I left the shop without getting my car serviced. I will happily find a more honest automotive repair shop.