Firestone Complete Auto Care lied like a politician Odessa Texas
Jan. 2015 -I took my van for inspection of tires and brakes before I had to pick up my grandchildren in CO. I was charged $1300.00 for 4 new tires and new brakes. The brakes had a squealing noise the next few days. I called the company and they said it was west texas dust. I took it to them a few months later.
The brakes are squealing. They said they weren't. We sprayed them with oil. For one and a half years, I had to hear my brakes constantly squealing. My kids and neighbors could hear it. I even took it to the other firestone store, was told nothing is wrong. I almost went to another mechanic, but I trusted Firestone.
August of 2016, I took the van back to the shop, told them of my squealing noise. Of course, I was told no noise, but I needed new brake pads. I said ok, and I waited all day, went home. they called next day. I was told they had to special order the pads, gave me a discount, put it on my card. I get home and see the bill for $700.00 for new brake rotors!
I called 3 different mechanics from other companies, and each one said the squealing was the pads rubbinng the rotors. Firestone either didn't put the right pads on or something. But the rotors were worn down. I called the Firestone shop and heard this strange explanation of how rotors just wear down.
I am a 52 yr. housewife. I don't go anywhere except to school or store. I e-mailed the main company and a district manager proceeded to tell me they did nothing wrong. But they can take $200.00 off of bill. I said I want them to honor their satisfaction guarantee and take off the rotors charge. I think they did something wrong, I made numerous complaints, I just wanted them fixed right.
I have been drivng for 35 yrs. and I know if the brakes are squealing, they need to be checked before more expensive damages occur. The other crazy part of all this is even after they "fixed" my brakes correctly, they were squealing. I'm done. Stuck with a $668.00 bill. I will never do business with Firestone again. I was nice about it. They used to be nice to me...