Complaint Review: Firestone Complete Auto Care

I have been repeating customer with Firestone since 2015 when I moved to this area. But after this incident, I decice I will not going to use them anymore.

The sensor of one of my tires was not working. Instead of replacing the sensor, the shop replaced the entire tire for me. I signed the payment without looking into details as the guy handed me the receipt because I felt I could trust them as I have used them for all these years. The guy seemed busy and he did not explain the charge for me. Well, they never explain the receipt in my experience. But I feel I could trust them after all these years. But inside, I felt a little uncomfortable because this time the number is off. I had similar issue before with a German car.

I had it repaired with them, I believe. It was much cheaper. After I went back home, not only I discovered they replaced both the tire and the sensor, when the only thing really needed was to replace the sensor, but also they I ended up paying for the warranty for the tire. In early 2015, or 2016, they tried to sell me that same warranty. I said "NO". Well, they time, I was made paying for it. There are some other minor services, like the windshield, and other things. I was made to have them replaced. 

I feel stupid. Why did I replace the entire tire when only the sensor was wrong? It is like replacing your entire arm and hand when your finger nail is wrong. Why I would want to change one tire while I would save on labor by changing 4? And why I would want to change one tire when every tire has been replaced not long ago? Why I ended up paying for the stupid warranty while I said big "NO" years back?

Well, I feel they are really running some business, rip-people-off business. Well, for my wallet sake, I feel, I would stay away from them. What do you say?