Firestone Complete Auto Care Firestone I asked them to replace two tires, and give my car an oil change, and ended up getting a vehicle inspection, a fee for donating to charity, and some other fees and paid a ridiculous amount of money $554.00! Total ripoff! Duncan Oklahoma
I took my car to Firestone to replace two tires and get an oil change. Normally they have reasonable prices so I wasn't worried about being taken advantage of. I explained what I wanted, and the service clerk told me it would be about 260.00 for new tires ,and about 45.00 for an oil change. So I estimated it would be about $360.00 total. I sat and waited for about an hour before they pulled my car around to the service entrance. As I was waiting another service technician walked up and told me I needed a coolant flush, front shocks and struts, and new brake pads. I told him that I would wait on that stuff. He insisted that if I didn't get brakes now that they might cause a problem soon.
He also insisted that I needed to get shocks and struts. By the time they finished working on my car three hours had passed. When they told me that they were finished, I signed the document explaining what they had done, but was confused as to why they were charging me so much. They explained it to me, and I told them that I did not want all of the extra stuff on that car. A supervisor named Randy told me that no extras was added, and that was just a standard price. When I looked at the customer invoice, I noticed that I was charged for several extras extrasinvluding fees and a donation to charity. I had already signed the invoice, so it was too late to complain further. So I decided to come here and make a report.