Complaint Review: Fingerhut

Recieved an offer for insurance supplemental from Fingerhut. I signed up not knowing that Fingerhut was a schill for this 3rd party 'partner'.

At some point, upon the receipt of a quartly advanced billing I decided I no longer wanted the service. Thats when I discovered the shill. I paid the bill and contacted the Insurance company to cancell. They said they would do so.

3 months later I recieved another bill from Fingerhut. Called Fingerhut again and was referred back to the Ins. Co. This time I did not pay the advanced billing, but told the company to issue a credit. They said they had 30 days to issue a credit, but would do so in the next 7-10 business days.

I advised Fingerhut of the situation, and was told my account would be noted. It took the Insurance company longer than 30 days to apply the credit. So long in fact that Fingerhut, notwithstanding the fact that they had be advised of the forthcoming advance payment credit, chose to apply a late fee to my account and then report my account delinquent to the Credit bureaus.

All contacts and complaints to Fingerhut have been useless. Their 'Customer service' simply says there is nothing they are willing to do to 'fix' their own reporting error. Repeated calles to corporate go unanswered.

Fingerhut and their representatives failed to meet their own service requirements, and because of their own failure, my credit is now negatively impacted.