Complaint Review: FINGERHUT/ PILOT SHIPPING

I am client from Fingerhut I made an order online on the 11/28/2019 for a Samsung Television The delivered was schedule for the 12/12/2019. I took the day off to make sure I was home for the delivered Until today I have not received the television.

Fingerhut refuse to refund the money back to my account and require by the 1/2/2019 for the payment of $103.00 I have try over and over again contact the shipping they have used they put me on hold for hours and when someone answer they have no idea where the shipment is.

The shipping account is from Pilot shipping track 089152122 Fingerhut accounts 2707629445 I am really flustered because the shipping company Fingerhut refuse to give me any answer about the situation I have send 5 letters to the Fingerhut requesting them to start investigation about my product.

they refuse to do so they want me to wait 90 day before at the same time they want me to do the minimum payments for the television if i refuse to do that will hurt my credit score i really need this to be resolved Asap I already have lost lots of point because the purchased was over $2000.00 dollar that already drop my credit score because i use the credit to by the television.

I am extremely upset that I can’t get any answer from Pilot or Fingerhut and this is getting me worried Please help this resolved this matterBusiness Name: Bluestem Brands, Inc.Address: Saint Cloud, MN 56303Phone: (952) 656-370