Fidelity Warranty Services And Malouf Ford knowingly paid an illegal claim for work never performed Deerfield Beach Florida
My 1998 Ford Windstar was for the second time being serviced at Malouf ford dealership in less than six months for a blown head gasket. Usual finger pointing between Ford and Fidelity Warranty as to why the work wasn't properly performed the first time.
The second time while in for repair, with the engine still ripped down, a fire starts and totals the van. Malouf Ford billed Fidelty Warranty (over $2000.00 ) for the entire cost to complete the job, which was never completed.
I made Fidelity aware of the situation and they diplomatically told me that it might strain the relationship between them. The only relationship they have is to screw the people who purchased cars and warranties through them.
Dan
Sayreville, New Jersey
U.S.A.
1 Updates & Rebuttals
Marilyn
Baxter Springs,Kansas,
U.S.A.
Be thankful they paid the claim
#2Consumer Comment
Fri, October 24, 2003
I understand you concern that the warranty co. paid the claim. What you don't relize is once the claim was authoized the dealer was paid before the work was completed.
At least now when you get your settlement for the vehicle they will not withold the cost of the tear down out. You should be able to get full compensation for your Windstar since it was totaled and apparently the dealers responsibility.