Complaint Review: Massachusetts Department of Transportation specifically (www.paybyplatema.com)

My name is Felleke and I have been having an unresolved payment issue with the Massachusetts Department of Transportation that has to do with PayByPlate or EZDriveMA transponder payment.   The issue is that even though I make my payments on time it is never credited and a new bill keeps arriving with what I already payed tacked on new charges in addition to nonpayment fees for each toll. These penalties are added even for payments I have already made. For instance, look at the invoice #53389938.

The balance due is $91.30. The payment due date is 09/21/2020. The receipt I included shows a payment of $91.30 which was paid 0n 09/06/20. And yet there is no credit of payment shown shown for this amount as you can see in the next invoice that was sent in October with a balance due of $186.20 which includes the amount I paid previously for $91.30. I appealed this on 10/22 when I saw the new balance due. What is the response I get? You can see in the Appeal Resolution Letter; "The payment of $91.30 was to your EZPass acct to bring it's balance to $0.00" I made the payment to where it directed me to pay. The EZPass account they are talking about was linked to a Credit Card that was compromised and had to be cancelled about two months ealier. That was why I was getting the actual invoices. Even if you take their explanation that the $91.30 was to my EZPass acct, why was the payment of $50.30 shown as a credit when it has been made to the same payment website?

All of my receipts show EZDriveMA. Each time that I made my payment, I have logged into my EZPass account I had set up. Those are the ones that have not been credited. After all I have done in sending all my invoice and payment copies to appeal the amount due, it was rejected! I thought I would have better chance of explaining it to them in person. But unfortunately, all of their offices are closed. When I tried to call the telephone number provided it is only to make payments by phone.    A simple charge of around $57 a month that I rightly should pay has now ballooned to $644.15. I am willing to pay the payment they say is due. But I no longer have the confidence that it will be credited because even when I pay it, it is not acknowledged and credited.

I am at a complete loss on what to do and what other options I can explore. The second time I have appealed was back in December and I have not gotten any response. I have gone ahead and paid the whole amount on January 23, 2021. But I should be reimbursed for all the amount I had paid but has not been credited and the for improper penalities that have been accrued. I have all my receipts of payments made. I have even contacted various TV investigative reporters. I guess it must be small potatoes for them because none of them had contacted me back.   I will be happy to talk with you and provide you with the supporting documents I have.    Thank you so much for looking into this!