Federal Warranty Service Corp. P.O. Box 100 Rapid City SD 57709 On January 2, 2018, we called for repair services on a Whirlpool washer. The service contract goes through 02-07-2019. Rapid City South Dakota
At first, they denied we had a service contract; then, I read them the service plan number. The rep quickly changed her tune, agreeing we did have a contract. Next, we were told a repairman would be out in three days. Later, we received a call saying that no repairman existed in our area. Since then, we have been held on the telephone for waits of thirty-nine minutes or longer, refusals to give us the name of a CEO who might help, and a host of other excuses. Once again, they are unwilling to honor the service contract.
Briefly, we have a service contract,#389518013, on a Whirlpool washer. This extended warranty expires on 02-07-2019.
Repeated calls have been made to 1-866-576-1660, and the probllem has been discussed thoroughly. Each time, we have been advised that the repairs will be made. Days pass, and no contact comes from the company or a service repairman.
Representatives refuse to provide a CEO's name and telephone number so that we can voice our complaints to management.
Once again, our washer has leaked from the bottom, ruining a laminate flooring. Our calls range from January 2 through today, January 11,2018. We need something to be done with our washer.