Complaint Review: fanatics.com

I purchased an item from fanatics.com on October 11, 2020 and received it a few days later.  The item was a gift, and I learned on October 30, 2020 that the size was way too small and I needed to return it.  I checked the fanatics.com website to see how long I had to initiate a return and saw that their "365 day return policy" is featured very prominently all over the site (including on the page for the item I bought).  There were no mentions of restrictions or exclusions to this policy.

Due to COVID restrictions I was not able to get the item back from the person I gifted it to until November 20, 2020.  I then initiated the return process only to find out that the item I purchased needed to be returned within 30 days because it is a "manufacturer direct" item.  Nowhere on their site could I find where it said that this type of item had a shorter return period.  If I had known, I would have started the return process sooner.  The return rules indicate that once a return is initiated I would have 30 days to ship the item.  I am still within this window and am prepared to ship the item, but because the return was not started within 30 days I am not allowed to.  Customer service was unwilling to amend their policy or make any concessions beyond issuing me a 30% off coupon.

The item is still for sale on their site, at the same price that I purchased it for.  So I am not trying to return an item that is no longer for sale.  I was deceived by their return policy not clearly stating that there are exceptions for certain items.