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  • Report:  #1484515

Complaint Review: Fanatics.com

Fanatics.com They refused to accept return on a sweatshirt Jacksonville FL

  • Reported By:
    Tracie — Longmont CO United States
  • Submitted:
    Wed, September 04, 2019
  • Updated:
    Thu, September 05, 2019
  • Fanatics.com
    5245 Commonwealth Ave.
    Jacksonville, FL
    United States
  • Phone:
    877-833-7397
  • Category:

I had purchased a sweatshirt from their site on 8/15/19.  I did not get an email confirmation, but the product came.  It was too big for my husband, so we decided to return.  I started the online return, and it came back and said that I couldn't return it because it was either final sale or customized or field wear. 

I tried calling them, but he hold time is ridiculous - I was on hold for 25 minutes and gave up then on hold for 10 minutes then gave up.  How am I supposed to know why it was rejected if no one speaks to me?  They have a lousy customer service process there. 

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