Family Go Karts Jeff Backer BW Incorporated Did not give full refund as agreed due to defectie merchandise Browns Valley Minnesota
In September 2018 I purchased a go kart from Family Go Karts. I received my purchase in a timely manner. Within 24 hours of using the go kart a rim broke. I immediately contacted the company and was told they were aware of the defect and would be sending a new rim. They asked me to send pictures of the broken rim which I did right away within minutes. For over 2 weeks I called and emailed with no reply or call back to let me know when I would get my part. I finally researched the company and called the owner Jeff backer direct. I tried explaining the situation he was so rude he wouldn’t even listen I never even got to explain to him that I had tried for 2 weeks to get a resolution he just kept telling me how great his employee was. The next day I got a phone call back from Mike Fte their technician.
Mike agreed that their communication was bad and apologized we came to an agreement that all trust was lost due to their negligence and I would not be proceeding with their company moving forward. An agreement to return the go kart with no restock fees or shipping fees considering g this was their fault was made. I then started the wait to get my shipping label. It took me a week to get the go kart packaged once I did I emailed the pics as requested and once again no reply this time again for 2 weeks. I contacted the owner once again and received a shipping label the next day. On the shipping label it even showed who the responsible financial party was and that was Jeff Backer. The go kart was finally picked up so no the wait started to see how long it would take for my refund.
I waited and waited and called the company on November 15th I was informed that they did not receive the go kart back. I contacted the shipping company who informed me that was not true and provided me with documentation that the go kart was received November 12, so another call to the owner and I was told they got it November 14th more lies. So I received my refund short $171.81 claiming they took my money for shipping! I have been emailing with the owner who is refusing to give me my money back.