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  • Report:  #1443441

Complaint Review: FactoryOutletStore.com

FactoryOutletStore.com Scammers! Switch and Bait practice New York NY

  • Reported By:
    Irina — Chicago IL United States
  • Submitted:
    Thu, May 17, 2018
  • Updated:
    Thu, May 17, 2018

Feels like switch and bait store. Company send me the wrong refrigerator water filters. After I complain multiple times they had offered me to exchange it for the "right" one for the price I can get this filter anywhere in the store near me. To get the refund i had to ship it back but than the company refused to pay for the refund shipping.

Talked to the customer service rep; talked to the customer service manager - don't recognize it as a company mistake , hang up on me.

Ordered: Replacement Filter for LG LT800P / WF800 (2-Pack) (Brand New)
Received: filters for Kenmore

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