EZ Pass overcharges for tolls Staten Island New York
My whole experience with this company has been a complete disaster. When signing up for EZ Pass, I was told my car needed an exterior tag instead of an interior tag. What they didn't tell me is that every time it rains or snows, my tag does not get read and instead I get a "call ezpass" and I get charged the full amount for the toll ($12 instead of 15 cents).
I had my credit card on file with them and whenever my account goes below $10, they automatically charge replenish my account with $25, even though it was only an error on their part. I have accrued over $200 worth of charges on my credit card because their exterior tag did not work properly. Also, most employees I have spoken to on the phone have been rude and condescending.
I do not advise ANYONE to deal with this company. You are better off just waiting your turn and paying your toll personally.
Melissa
Buffalo, New York
U.S.A.
4 Updates & Rebuttals
Toni
Red Bank,New Jersey,
U.S.A.
Never pay for EZ Pass with a credit card!
#5Consumer Suggestion
Tue, September 12, 2006
I learned my lesson the hard way about paying for my EZ Pass toll replenishment with a credit card. I used to pay for my EZ Pass with automatic credit card payments, but one month, I was charged an excessive replenishment amount!!!
I called up the EZ Pass Customer Service Center to find out why my credit card was charged $120 instead of the usual $25. They told me that the reason my credit card was charged more than usual was because I had excessive usage in the previous month. This was not true, as my toll usage in the previous month was only slightly more than usual.
I asked them to issue a credit in the amount of $95, but they refused. They told me that the EZ Pass User Agreement authorizes them to charge my credit card an amount commiserate with my previous month's usage. I felt that it was unfair to charge me almost 5 times my usal replenishment amount, so I called up my credit card company to file a dispute, and eventually I was issued the desired credit.
After this experience, I decided to drop automatic credit card payments, and now I pay for my EZ Pass toll replenishment by check. I am in control of my EZ Pass account, as I decide when to pay EZ Pass!
If you don't want any problems like I experienced, I suggest that you do likewise!
Toni
Red Bank,New Jersey,
U.S.A.
Never pay for EZ Pass with a credit card!
#5Consumer Suggestion
Tue, September 12, 2006
I learned my lesson the hard way about paying for my EZ Pass toll replenishment with a credit card. I used to pay for my EZ Pass with automatic credit card payments, but one month, I was charged an excessive replenishment amount!!!
I called up the EZ Pass Customer Service Center to find out why my credit card was charged $120 instead of the usual $25. They told me that the reason my credit card was charged more than usual was because I had excessive usage in the previous month. This was not true, as my toll usage in the previous month was only slightly more than usual.
I asked them to issue a credit in the amount of $95, but they refused. They told me that the EZ Pass User Agreement authorizes them to charge my credit card an amount commiserate with my previous month's usage. I felt that it was unfair to charge me almost 5 times my usal replenishment amount, so I called up my credit card company to file a dispute, and eventually I was issued the desired credit.
After this experience, I decided to drop automatic credit card payments, and now I pay for my EZ Pass toll replenishment by check. I am in control of my EZ Pass account, as I decide when to pay EZ Pass!
If you don't want any problems like I experienced, I suggest that you do likewise!
Toni
Red Bank,New Jersey,
U.S.A.
Never pay for EZ Pass with a credit card!
#5Consumer Suggestion
Tue, September 12, 2006
I learned my lesson the hard way about paying for my EZ Pass toll replenishment with a credit card. I used to pay for my EZ Pass with automatic credit card payments, but one month, I was charged an excessive replenishment amount!!!
I called up the EZ Pass Customer Service Center to find out why my credit card was charged $120 instead of the usual $25. They told me that the reason my credit card was charged more than usual was because I had excessive usage in the previous month. This was not true, as my toll usage in the previous month was only slightly more than usual.
I asked them to issue a credit in the amount of $95, but they refused. They told me that the EZ Pass User Agreement authorizes them to charge my credit card an amount commiserate with my previous month's usage. I felt that it was unfair to charge me almost 5 times my usal replenishment amount, so I called up my credit card company to file a dispute, and eventually I was issued the desired credit.
After this experience, I decided to drop automatic credit card payments, and now I pay for my EZ Pass toll replenishment by check. I am in control of my EZ Pass account, as I decide when to pay EZ Pass!
If you don't want any problems like I experienced, I suggest that you do likewise!
Toni
Red Bank,New Jersey,
U.S.A.
Never pay for EZ Pass with a credit card!
#5Consumer Suggestion
Tue, September 12, 2006
I learned my lesson the hard way about paying for my EZ Pass toll replenishment with a credit card. I used to pay for my EZ Pass with automatic credit card payments, but one month, I was charged an excessive replenishment amount!!!
I called up the EZ Pass Customer Service Center to find out why my credit card was charged $120 instead of the usual $25. They told me that the reason my credit card was charged more than usual was because I had excessive usage in the previous month. This was not true, as my toll usage in the previous month was only slightly more than usual.
I asked them to issue a credit in the amount of $95, but they refused. They told me that the EZ Pass User Agreement authorizes them to charge my credit card an amount commiserate with my previous month's usage. I felt that it was unfair to charge me almost 5 times my usal replenishment amount, so I called up my credit card company to file a dispute, and eventually I was issued the desired credit.
After this experience, I decided to drop automatic credit card payments, and now I pay for my EZ Pass toll replenishment by check. I am in control of my EZ Pass account, as I decide when to pay EZ Pass!
If you don't want any problems like I experienced, I suggest that you do likewise!