Complaint Review: Expedia.com

I booked a hotel stay with Expedia on July 16, 2021 for a 1 night stay at the Hilton Garden Inn in Kalamazoo Michigan.  They sent me a confirmation and charged my card.  When I arrived the hotel did not have a reservation and was fully booked, forcing me to go to another hotel and pay a higher price.  I callled Expedia and all they said is that my reservation is confirmed and non-refundable but they could cancel it and see if the hotel would give me a refund or possible charge a cancellation fee.  I called the hotel a few days later to see if they had any record of payment or reservation from Expedia and they confirmed they did not.  Expedia several days later said they were unable to contact the hotel so I was going to just have to pay the full charge.  The money went straight in their pocket and they gave me nothing.  After looking at the Better Business Bureau there are thousands of stories like this.  It appears (in my opinion) that they have resorted to flat-out stealing to stay in business after likely being financially hurt during the pandemic.  This company needs to be investigated for fraud and shut down.  I am going to reach out to my state and national representatives to see if they can get the company investigated and uncover all of the scams they are perpetrating on people.