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  • Report:  #984943

Complaint Review: Excel Telecommunications

Excel Telecommunications Charged for no services Internet

  • Reported By:
    J. D. — Livingston Texas United States of America
  • Submitted:
    Thu, December 20, 2012
  • Updated:
    Thu, December 20, 2012

My telephone company has not allowed use of the excel communications long distance card for over 2 and a half years, yet Excel has charged me a monthly charge the entire time.  My telephone company verified that they sent an electronic message to excel to stop service back in 2010, but I have been charged without my knowledge for a little over 2 years.  When I contacted Excel they said they would only refund 90 days worth of charges since they have a policy that the customer must dispute charges within 90 days.

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