Complaint Review: ESN Direct

In the March of 2017 I purchased a coin set from ESN Direct that I saw on TV. After taking the money out of my account, immediately, I recieved nothing and heard nothing. After waiting for what seemed like eternity, I finally called them. They said it was back ordered and I would be getting it in the mail soon. Well after 3 months and about 10 phone calls later, they finally stopped picking up my calls. I had to use someone elses phone just to get in contact with the company. And after several attempts to get my money back, I am still waiting. And now they stopped airing the show on TV and that is very suspicious to me. I am currently in the middle of contacting the Better Business Bureau in both Arizona, and Pennsylvania, to file a complaint against ESN Direct. Please beware of buying anything from this company, if you even can anymore. The coins that they sell are graded through IGS and they have been known to polish the coins before securing them into a case. And their autographs are also suspect to scrutiny if they are actually authentic or not. I've seen online that they are possibly changing their company name so make sure to do a full background check on the company before you buy anything in the future.