Complaint Review: Entertainment Rewards

I hope this helps anyone looking to recover losses.

CEO of Entertainment Rewards
Chairman and CEO, IAC

Barry Diller

IAC World Headquarters
555 West 18th Street
New York, NY 10011
212.314.7300 info@iac.com
 
 also owns Ticketmaster.
 
In 1997, the company acquired 50% of Ticketmaster Group, Inc.
In 2003, USAI acquired Entertainment Publications, Inc.; uDate.com; LendingTree; Hotwire; RealEstate.com; GetSmart; and the remainder of Ticketmaster, Expedia and Hotels.com. The company was renamed InterActiveCorp.
 This is his website
http://iac.mediaroom.com/index.php?s=20&item=17
 
After some rude treatment on the phone @ Entertainment Rewards 1-866-364-1333
  I was given this email address askus@entertainment.com 
and despite many requests, no other information.
 

So I wrote this:

I am writing regarding charges that your company has made to my credit card. Your company has made monthly charges of $9.00 to my account. These charges were unauthorized. I have never requested any service or product from Entertainment Rewards, nor have I provided you with any of my account information. I have never received an invoice or receipt from Entertainment Rewards for any service or product. I have never used of benefited in any way from this program.

I telephoned your customer service center on March 1st 2010, to request that these unauthorized charges be refunded. I spoke with a customer service supervisor named "Royce 147" who, agreed to refund ONE 9.00$ charge and refer my account to The Customer Advocate Group. I asked him to look up this account to verify if it had ever been used, He told me it had not been used. When I asked "Royce 147" for a printed statement of this account I was told he could not provide that to me. When I asked for contact information regarding The Customer Advocate Group, I was told he could not give me that information.  My Credit Card Company has issued me a new card and a fraud repot has been filled with Capital One.  I hereby by demand that all unauthorized charges that have been made to my account by Entertainment Rewards be refunded immediately. Thank you for your prompt compliance with this request.

I finally got "Royce 147" to agree to refund 7 of 20 charges to my card and was referred to this email address  feedback@entertainmentrewardsclub.com for appeal.
He would not provide me with a feedback phone number OR any written statements from this account. (other than the email in which he wrote to me,)....."In addition you requested a statement about the use of your account.
To this date there is no activity on your Entertainment Rewards account".

Then I found this:
 Mancini v. Entertainment Partners, Ticketmaster, lAC et al (2008):  represent defendants in putative national class action alleging violations of consumer legal remedies act, unfair competition laws, and fraud arising of Entertainment Rewards enrollment process.

I was told by the defenants attorneys office,
Donald R. Brown   dbrown@manatt.com
Partner @ http://manatt.com
Direct: 310.312.4318
General: 310.312.4000
That this case is under appeal in federal court.
 
By the way:  "WHAT'S IN YOUR WALLET?"  I was told by a Capital One Fraud Investigations Supervisor , "Capital One will only uphold a fraud claim if there is police involvement". 

I have not as yet recovered 13 of 20 charges, and I have no intention of letting this go.
If anyone knows who the prosscuting attorneys were please post it.