Complaint Review: Emerge Mastercard

I, too, had problems when my providian aria visa was suddenly converted to an emerge card. There was no warning that the payment address. etc had changed.

Of course, as soon as I was notified that Providian was going to hike my interest rate from the already obscene 23.99 percent to 29.99 percent (a 25 percent jump!), I immediately closed the account. That is why I am still paying the 23.99 rate even though it is not great, it is better than almost 30 percent.

If you try to make a telephone payment they charge you almost $10. This is ridiculous.

Providian did the same thing, only worse, wtih my visa account. They transferred that one to a service company in Bethpage, new York with virtually no online help. I finally did get someone after about 20 tries and their old customer service phone number, printed on the card, didn't even work. You don't just do these things to people!

Joanne
Skokie, Illinois
U.S.A.