Elite Moving & Storage, LLC James Leclerc Refusal of down payment refund Lake Worth Florida
On December 14, I contacted Elite Moving Company & Storage LLC becasue I was interested in moving to Arizona around August 2020 once I find an apartment and a teaching job. I was told that by me making an early down payment that I would save money.
Moving long distance is expensive, so I heard the moving price was going to be around 1,200 dollars. I thought was getting a good deal. I talked to the person for about an hour. The person was very friendly. I was informed that I could make three payments instead of paying all at once. I recevied an e-mail with an inventory list for me to fill out.
I told by the company to fill out the inventory list about three months before I am ready to move. I was informed by another fellow moving company that Elite Moving Company & Storage LLC does not deal with the moves directly. Elite Moving Company & Storage LL hires brokers. This means to make the most money, they use a truck that is needs to be filled out to the fullest capacity with your items and other people items.
The company charges by distance not by weight. Three days later I called the company to request a refund by phone. To find out if a moving company hires brokers go to Federal Motor Carrier Safety Administration and type the company U.S DOT#, State, and Service Center. I kept calling and leaving messages for a week. I was told to call after New Years.
The receptionist started to have a rude tone everytime I would call. I would contact James Leclerc who is the Senior Accountant Representive. I asked him to send me an e-mail proof that he was going to refund my down payment. After numerious request, James Leclerc never sent the e-mail promising to refund my money. I file a report with my credit union on January 2019.
Elite Moving refund states that one has to request a refund within three days. My mistake was that I did througthly read the refund policy which states to write a written request. Once the company has your money, the receptionist and the James Leclerc have very unfriendly voices.
I am not expecting a refund of 829.99 from the company. I am glad that I read the negative reviews from recent customers on Yelp to save me the heartache with this unreputtable company.