Echo Star (Dish Network) Received by US Postal Service flyer describing Dish Programing that Echo Star (Dish Network) will not honor. Englewood Colorado
Received sales flyer via US Postal Service describing programing that I could purchase for a specified price. Half way through the installation process the company informed me that the programing would be $99.99 instead of the $ 81.21 advertised. The tech had just activated the equipment but when I found that Echo Star would not honor their commitment I told the installer that I did not want the programing for the increased price. The installer supervisor stated that he would pull the equipment out and reinstall my Directv but could I give him time to schedule it. I said yes if you leave me with TVs that I can watch in the mean time. Next day, TVs don't work, Called Dish, won't give me the installers tele.
want $240 cancellation fee, $119 equipment pick up fee. They must think I fell off a turnip truck and decided to order their service. I plan to call Directv, get them to hook me back up and off to small claims court. In just getting to this site I found enough bad press to wonder how this company is still in business.
Roger
Covington, Georgia
U.S.A.
1 Updates & Rebuttals
Paul
Cary,North Carolina,
U.S.A.
I had a similar problem
#2Consumer Comment
Wed, March 08, 2006
I had a similar DISH problem. They advertised one thing, and delivered another. I called and informed them 24 hours later that I was cancelling my service, and that they could pick up the equipment at my convenience. They also wanted a fee from me, and wanted me to get on my roof and take down the dish.
I told them in no uncertain terms that I would not be getting on my roof, and that I expected them to pick everything up. I also contacted my bank, and informed them of the situation. My local bank manager put in a call to dish, telling them that any charges to my card would be disputed (the one I used to sign up.)
Two days later, pre-paid UPS boxes showed up so I could return the receivers. They never said another thing the dish, which is still on my roof.
Good luck!