eBay Customer Service Authenticity Guarantee Tim, Michael, Mackenzie Promissory Estoppel - Misrepresentation of Authenticity Guarantee Protocols, Compounded by Damage to my 1926 Babe Ruth Card San Jose CA
Spoke to Tim from eBay authenticity guarantee on 3/10/22 describing two graded/slabbed baseball cards I had (1926 Babe Ruth and 1938 Joe Dimaggio) and whether eBay could authenticate them in their holders. Tim told me eBay could and then advised me to change my listing category from "graded" to "not graded," which would generate the "authenticity guarantee" logo on my listing
After selling the cards, I mailed my Babe Ruth card to eBay authenticity department. I first received notification that it "failed inspection." After a very contentious and snarky call with eBay Rep "Michael" I called back and spoke to eBay Rep David, who told me the problem was that Tim gave me wrong information; that eBay could not even authenticate cards that were graded and in a third party holder.
Later, I received an email from Mackenzie from authenticity guarantee (hereinafter AG) stating that the reason my card could not be graded was because it shifted in the holder. I then spoke with Melissa from AG and addressed the conflicting information.
The next day I received an email from eBay stating that my Babe Ruth card had been damaged and was being returned to me.
eBay's incompetence and misleading communication has cost me $1450 with the Babe Ruth transaction and $3100 in the Joe Dimaggio card sale. I made several attempts to mitigate my damages with eBay, all of which were rejected by eBay, telling me to cancel the transactions and file whatever claim for the damage to the Babe Ruth card with the post office.