DS Services of America, Alhambra DS Water of America Fraud / Deceptive billing / Misrepresentation of Contract Duties / Breach of Contract Operator Not Willing to Provide Central Florida
I saw an offer for bottled water delivery at Costco around May 2017 signing an agreement that included rental of a water cooler and a number of bottles of water per month. The total was around ten dollars a month. About September they sent me a bill for an additional 40 dollars for water they never delivered. I paid that sum after explaining that the water was never delivered because they told me that I had to pay for the bottles themselves. I told them that those bottles were now mine and that I wanted to stop the services.
I didn't hear from them again until April 2018 when I received a notice from a collection agency.
DS Services sent bill into collections for over three hundered dollers including the cost of the cooler which they never came to collect and the water that they never delivered.
Speaking to several representatives at DS Services they told me I could no longer dispute my account (I was never given the opportunity to dispute it anyway) and refused to provide any information as to their corporate headquarters (I told them I was going to file this with the BBB of the county of incorporation). All reps were rude, hostile, unprofessional and uncooperative.
My account remains in collection dispite my several attempts to resolve this issue and I am not returning their equipment until I get a full refund for thier fraudulent billing practices.