Complaint Review: DR Horton

This report refers to new home construction in DR Horton's Arlington Farms Subdivision in Fairhope Alabama. Horton claims to be the number 1 homebuilder in America. I have had several homes built in various states. For me- they are the number 1 WORST builder- so far.

The heated/cooled area of the house (Annabeth Model) is actually 10% less than advertised in their documentation

Poor subcontractors were used for mechanical work, plumbing, roofing, and landscaping. Poor quality workmanship was performed with unsatisfactory supervision.

All identical plan houses in subdivision have larger central air conditioners than mine using name brand equipment. My unit is smaller with off brand equipment. Distribution ductwork has half the air registers than identical models in subdivision resulting in extreme temperature variation from room to room.

HORTON REFUSES TO CORRECT THIS

Concrete work cracked, potholes are all over landscaping, roofing shingles are cupped and curling, moisture in wood door frame results in expansion and contraction so great that door varies from stuck shut to not latching depending on what outside humidity is, and a fireplace chimney vent was installed so low to the roof that it may be a fire hazard. Identical models have chimney vents almost twice as high.

While this house is a standard plan for Horton, it was built to order. I believe that is why I got all the poor subcontractors, defective work and poor supervision during construction.

I am the victim of this company and their refusal to do what is right and correct their deficiencies. I will pay dearly in poor comfort, high maintenance, and eventually in competitive disadvantage at resale time.

James
Fairhope, Alabama
U.S.A.