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  • Report:  #1511119

Complaint Review: Doordash

Doordash was charged twice for a fraudulent charge San Francisco CA

  • Reported By:
    paula — Edwardsville United States
  • Submitted:
    Wed, August 18, 2021
  • Updated:
    Thu, August 19, 2021
  • Doordash
    San Francisco, CA
    United States
  • Phone:
  • Category:

One of my credit cards was hacked in July 2021. I disputed all the charges that were fraudulent. I put an alert on my credit reports. I destroyed the hacked card and was issued a new one. Doordash then charged me again for the disputed charge. So, now I am out for the fraudulent charge, twice. I registered a complaint with the company. I talked to two different reps from the company. I emailed  the requested info from my bank account, twice, as they requested.  

The only response I have gotten was a satisfaction survey asking me if my situation was resolved. I had to go to my bank, again and resubmit my dispute. Doordash apparently thinks the charge was valid. I have never eaten at IHOP (the disputed restaurant).  I have never had a doordash account.

thank you

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