Complaint Review: Dish Network Corporation

I recently noticed on my bill that I was being double charged for my main D.V.R. I called customer support for this issue. The customer service department said it was for the recording feature in the D.V.R. I asked him to explain so he put his supervisor on the phone with me. The supervisor started out as if I was bothering him I could by the tone of his voice. I asked him why I was being double charged for my main D.V.R. He stated that was for the recording feature in my D.V.R. I asked him if it could be turned off he stated no. I then asked him if it was a separate board inside the D.V.R. He stated no again.

I asked him if it was built into the mother board he stated screaming at me in his broken language that he didn't know anything about a motherboard and called me a b***h. I then said thank you and goodbye. I was so upset at that time I started shaking extremely and started to cry. I asked the questions that I did because I am very computer literate on how to build computers and how they work. I just wanted to try and figure out how and why I was paying double for one D.V.R. needless to say I felt that nobody should be double charged for a feature within the same D.V.R. and not be told about it up front.