Discover Card Discover Bank Discover is honoring a vendor over a credit card customer. Salt Lake City Utah
1/19/2023 I purchased an item online and used my Discover card, thinking they protect you if there is a problem. The item came and it did not work. I sent the item back following the instructions. After disputing the item I was told by Jessica in Delaware that the reason the dispute was not honored was due to company saying I did not fill out the warranty. After pain staking research and emails, phone calls. I found that the company in question had on their website first page and on the warranty page that they were ASE Certified Mechanics. Well come to find out that was a lie. The individual who performed the check on the engine was not certified infact he was the junk yard that sold the engine to Remanns Used Auto Parts (they go by tons of names). They also sent a letter that showed there was a checkmark indicating that I checked the box but in small print it said "Not the customers actual mark".
After sending Discover all this information from emails from employees etc. They refused to listen infact second Supervisor, Stephanie from Utah, couldn't rasp the information that I had uploaded on their website, infact she said she read it all but could not talk intelligentially about the information that I had provided.
Discover stand by fraudlent vendors/merchants over their credit card customer. I am trying to get a lawyer and I will hopeful take Remann to court and add Discover along with the lawsuit.
Do not use Discover and please share this to everyone you know. With much gratitude.