DirecTV charged me for a tech visit eventhough it was supposed to be free. Now they've "lost" the chat log. El Segundo CA
A storm damaged my dish. I chatted with DirecTV to schedule a tech visit. I was told multiple times that the tech visit would be free of charge. The tech came and fixed the issue. But a few days ago, I see a $99 charge for the tech visit. I contact them and explain I was told it would be free. The proof I had was a copy of the transcript when I set up the visit. It shows what was discussed, and it also shows the chat rep telling me the visit would be free multiple times. Yesterday they even looked up the chat transcript and confirmed it on their end. But today, they say that the chat transcript has vanished from their system. Even though I have a copy of the transcript, they claim it's not in their system, so I will have to pay the $99. My mind is blown because this is a blatant scam. Get this, they actually have the transcripts from other interaction's, but somehow the one I need has vanished.
1 Updates & Rebuttals
BRR
Kentucky,United States
Charge removed, but no transcript.
#2Author of original report
Fri, April 21, 2023
Charge removed, but still don't have a copy of the transcript. They told me that they'd removed the charge, but still claim that they dont have the transcript. I'm sure they know if they "find" the transcript now, it means that multiple reps lied about not seeing the transcript. Still weary of these guy, if I didn't save a copy of the chat log, they'd probably force me to pay the tech visit fee.