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Directv Inc. Customer Service Rep ATT/Directv Site, Huntington, West Virginia
I worked for Directv for alittle over 3 years, never miss a day the fired me for being rude to a customer, they changed the polices,about who could call in to gain access to the accounts and a drunk customer called in and i was trying to explain to her the changes and she would have to get her husband to cal and add her to the account and i ask her just let me finish with the information that i needed to get to her and i could help her with the account, they told me that was rude, they also told me there were word i could not say during a call like, we it they them,i dont know, etc. but they would not give me this list, they said when i used these words i was being negative? but they would not give me a list of words. they would mark me off on my QA Scores when i would use such words? I have Never worked for a place that made me Feel So bad about myself, no wounder so many people have helth problems. in one month the let over 35 people go. Some one needs to take action. I'm just one person.. hope this helps
1 Updates & Rebuttals
James
guthrie,Oklahoma,
U.S.A.
HUA Directv
#2General Comment
Wed, January 30, 2013
It's no wonder that customers and employee's are complaining. When your to busy putting your face on Undercover Boss.
Then your only concern is the bottom line . What else do you expect but to watch the company go down in flames.
I went out on a upgrade Directv had done. The Tech disconnected the kitchen from the equipment. The customer said the Tech looked dumbfounded about the wiring I had done. He eliminated the wiring and equipment.
I had to go out and rewire the equipment back to the kitchen. The customer was once again was happy with my work. I really can't fault the Tech for something he was never taught to do.
I'm no longer a Independent Dealer for Directv. But as long as customers complain and don't mine paying me. I'll have a job.
Keep up the good work Directv your making my living for me. Some of us care even if you don't want me.