Complaint Review: Direct TV

Well shame on me!  In August of 2020, I contacted Century Link to bundle internet & Direct TV.  I had a new agent that was helpful but didn't really know her job & how to set up a new account.  It's been a problematic issue from the start with seperat internet & Direct TV accounts at first, then autopay not going through & multiple late charges being applied & a few Direct TV service interuptions.  Today I had my fill of issues and contacted Century Link to cancel, no problem on their end.  However when I contacted Direct TV, the agent informed me that I had agreed to a 2 YEAR CONTRACT! 

Needless to say I wasn't aware of that when we did get service because we've been planning a move in about 6 months.  The Direct TV agent said we had an agreement & the $480 early out charge was valid, they would not waive the amount for customer dissatisfaction. 

Buyer beware, Direct TV is not a customer friendly corporation.  My wife gets frustrated & doesn't like the Direct TV system or having to have another remote control.  It won't integrrate into our all-in-one remote either. Also know that with thunderstorms Direct TV will also not work.  They probably have a carve out for that too in their legalize.

Do yourself a big favor, heed my warning & go to another provider for satellite TV service!