Complaint Review: Dick's Sporting Goods

Order #30026021725

Order Placed 06/14/21

Camp Chef SmokePro DLX Stainless Steel Pellet Grill

Order Subtotal

$449.99 Estimated Shipping and Handling

$100.00 $15 Shipping Credit on Oversized Items!

$28.35 Estimated Tax

$563.34 Estimated Order Total

“You will not be charged until your order ships.”

IMMEDIATELY attempted to cancel the order, upon discovering an $85 shipping charge, when Father’s Day special stated free shipping. Only after hours of phone calls and online chats with customer service, did they attempt to cancel the order, at which time it was too late. The order had NOT been processed nor shipped, but they stated it could not be canceled. There was a pending charge on my card.

6/15/2021 received an email with the following:

If you would like to return the item, you can create a return label using the following link or return your item(s) to a local store for credit.

We do offer free returns, so once this order is received, please contact us at the number below for a prepaid return label.

1.877.846.9997

https://www.dickssportinggoods.com/s/return-policy This policy states that I am NOT eligible to return via a return label, but must return to the store, and I am out the $85 for shipping. Thus, what their representative stated by email was NOT what they were willing to honor.

My offer that I made to them: IF they will refund the $85 shipping charges, I will not return the merchandise. This way they retain the profit from the goods sold.

Should they insist on NOT honoring what they originally stated (free shipping), I will return the item via FedEx, at their expense, for a full refund. This way they will have lost the profit from the sale of the item, as well as being out the shipping costs.

d**k’s has rejected my offer, as well as (so far) refused to alloy me to ship the item.