RESCUECOM REVIEW: RESCUECOM never outsources tech support overseas. RESCUECOM recruited for press conference by Senator Charles Schumer to promote math & science in United States as an example of a company that hires U.S. technology professionals.
This is a NATIONWIDE Company, Home Offices Located out of New York. I am writing to file a FORMAL complaint concerning the this Company. On Monday 07/09/2007 @ 07:30 a.m. I placed a call TO the 800 -737-2837 # for In home Computer Service, I was told that the company did service my area OF Titusville Florida, after giving the REP the DETAILS, A TECH was schedule to come out to my home @ 12:00 noon, I was told a credit card # was needed and the charge was $98.00 per hour. Approx 2 hours later a representative called to confirm the 12:00 appt. By 1:00 pm..no one showed up and I received NO CALL. I attempted several times to call and follow up to no avail. I was placed On HOLD for extended periods of time, TRANSFERRED several times to other depts. & hung up on. At one point I asked to speak to a Supervisor, Manager or Owner which I NEVER did get to speak to one. Lastly, I was told that the appt. made was for REMOTE service, Which was INCORRECT, I was TOLD that a TECH would be ONSITE when the appt.was made........Nevertheless, NO call was EVER received back by a TECH or any COMPANY REP. I then called my VISA card and was told that I was charged $100.00 by RESCUECOM that very morning. I AM VERY UPSET !!!! I hope that this e-mail finds it way to the right person so that I get My MONEY BACK. I am NOT interested in doing Business with a company like this. Seems a RIP-OFF has been done. I see from the BBB of NEW YORK that YOUR COMPANY RECORD speaks for it's self. I WAS BILLED FOR SERVICE THAT WAS NOT DONE...AN UN-AUTHORIZED CHARGE WAS MADE TO MY ACCOUNT FOR SERVICES NOT RENDERED. This company claims on the website the following > fixed or free ~ http://www.rescuecom.com Yvonne Titusville, Florida
U.S.A.