Complaint Review: CSA Travel Protection - Generali Global Assistance

I used CSA-Generali Travel Insurance for many years and never had any claims until recently. My wife and I bought insurance for our trip to Iceland. Unfortunately, our flight was cancelled due to the technical issue with the plane. Per our request, airline promptly returned tickets fare. When we book our trip, we paid nonrefundable deposit to the tour company in Iceland.

It was $237.85. We paid it with our VISA Travel card. The card has an option to use Reward Points to cover travel expenses. I used those points for the deposit. I submitted a claim with all documentation to CSA. It was in mid-June. Since then, I have been talking numerous times with 3 Claim Reps and one Manager.

Between July and August on CSA claims tracking website we got 10 notifications that check would come in maximum 5 business days, but we still got nothing.

Unfortunately we have one more trip in September insured by CSA. We hope that it will not be cancelled. We do not want to deal with CSA ever again. If we could, we would give CSA 0 rating.