CROSS COUNTRY HOME SERVICES THEY WILL NOT COMPLETE REPAIRS COVERED IN WARRANTY FT. LAUDERDALE Florida
july 11th Sears service tech came out to repair AC. Said it is not reparable.
He spoke to his supervisor who authorized a replacement AC unit and all parts. Tech said to wait until Monday to contact warranty company if we do not hear back from them. Called on July 16th, the customer service person was as rude and ill informed as a rock. Had been sent to 6 different transfers back and forth to the same two groups.
Group 1 sent me to Group 2, Group 2 sent me to Group 1 and so on. Finally had to HANG up on rude CS person and called back. Got another CS person who transferred me back and forth again finally I got a person who said the claim was in "research" but I had to wait. Called back again today July 23, got the same run around. Finally the CS person said she did see the claim is in "process".
It's the end of a July heat wave with no AC! Looking at the reviews of Cross Country Home Services, it looks like we are going to be in for a LONG LONG LONG FIGHT!
Reason of review: Warranty issue.
Preferred solution: JUST FIX IT UNDER THE WARRANTY WITH NO FEES TO ME! AND SOON!