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  • Report:  #1015699

Complaint Review: Cross Country Bank

Cross Country Bank charged me $14.95 per month added to my mortgage payment, without my written or verbal consent Internet

  • Reported By:
    victim — New Mexico United States of America
  • Submitted:
    Sun, February 17, 2013
  • Updated:
    Mon, February 18, 2013
  • Cross Country Bank
    Internet
    United States of America
  • Phone:
  • Category:

This company of whom Ive never heard of, has been charging me $14.95 a month (being added to my mortgage payment for past 28 months, I discovered it when I did a Payment History Results on my mortgage account.  I called  to inqure about who and when was this consent given, I was told that it was in writing, (they have the signed document) and that I had also received a $50.00 gas card, of which I did not!!!!!  I have asked the gentleman, "Christopher", to mail me the documents with my signature as proof of consent.  He also told me that a refund of $418.60 total which is owed  would not be awarded. 

To date, I have yet received the written proof as promised.

2 Updates & Rebuttals


victim

United States of America

OOPS

#3Author of original report

Mon, February 18, 2013

The $14.95 was for added insurance, I have full coverage but its supposed to be if in case Im unable to pay mortgage, due to illness, etc, they will pay it,  BS!!


Ken

Colorado,
USA

You failed to mention what the $14.95/month was for....

#3Consumer Comment

Sun, February 17, 2013

You DID ask, didn't you?

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