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  • Report:  #595669

Complaint Review: Cross Country Automotive Service

Cross Country Automotive Service (dba: Cross Country Motor Club) (Over billed, double-billed, refuses to respond) Tucson, Arizona

  • Reported By:
    Jim N — Charlotte North Carolina United States of America
  • Submitted:
    Fri, April 23, 2010
  • Updated:
    Fri, April 23, 2010
  • Cross Country Automotive Service
    1401 S Pantano Rd
    Tucson, Arizona
    United States of America
  • Phone:
    520-770-4808
  • Category:

I called them and requested a tow service @ the local Ford Dealers recommendation.  They quoted a one-time fixed fee of $49.  They dispatched a kid w/jumper cables.


After Telecon with the staff (and her Supr), they redispatched a tow service citing a one-time fixed fee of $59.  They dispatched a tow service as initially requested.


The "one-time fixed fee of $49" was not supposed to be billed, but was @ $59.95.


The "one-time fixed fee of $59" was billed at $64.


For both transactions they promise a receipt on the date of service (08-Mar-2010).  As of this writing, they've not supplied either.


Upon inquiry (verbal and written), they promise to investigated and respond.  They never respond.  My bank back-charged the $59.95.

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