cricket wireless llc & at&t wireless CRICKET LOCKED MY PERSONAL DEVICE PURCHASE AND PAID OFF AT BEST BUY AND WONT UNLOCK IT EVEN WHEN THE PHONE NEVER BELONG TO THEM.. THEY ARE HOLDING MY PHONE HOSTAGE atlanta Georgia
On November 2016, we moved from Verizon wireless to Cricket wireless. We brought our own phones and Cricket also supplied us free phones, they were cheap, but free. After using their service for 6 months, we bought ourselves two Iphones, the 7 and 7 plus, at a Best Buy store, so they would be completely carrier free.
We used them with Cricket for the last four months. Now that we are moving to a better plan with Sprint and tried to take our phones, Cricket has locked them with their network. They are refusing to unlock them and/or refund us the $1752.00 that we paid for them.
When we called Sprint to take our phones there, they told us that our phones were not paid off and we were not ble to use our phones with them. When this happened, I went back to Best Buy with the phones and my debit card, where I paid for the phones, I explained to them what happened.
They told me that the phones we had were universal phones and not carrier locked and to call Cricket because they were the ones who locked it. Cricket refuses to unlock the phones saying that we locked the phones with them. They say only one phone qualifies to be unlocked for free and that Apple has to unlock the other one.
They are accusing us that we are the ones locking the network on our phones. We paid cash for these phones specifically to have them carrier free and unlocked to go where we please to any company we chose. Cricket is just giving us the run around.