Complaint Review: credit mri

I dealt with credit mri for my credit repair needs a about a year a go or so.. I read the not so great reviews about them on line but decided to give them a shot non the less.. They advertise that they wont take any money from you unless theyre successful in removing things from your report.. Further more they only charge on the items that are actually removed. i figured hey i would give it a shot. After calling credit mri and speaking with one of the reps they assured me that if an item was removed it wouldnt returned to my report but if it had that they would address it. So sure enough after a few months of removal of some items from my report they were actually replaced on my report by the same agency. I tried to contact mri for 6 months about the return acount that was removed and no response.. no return calls or emails.. Finally about a week  or so ago i finally was able to reach some one from credit mri and i explained to him what was going on. This guy then proceeds to read me notes from my old account and tells me that they wont honor what they said they would do bc the previous rep i dealt with said she didnt like me bc i talked to fast and didt want to work with me.. yep seriously cant make this up.. I proceeded to tell him i would write a negative review if that was the case.. He tells me that he culd have the owner contact me and of course as of a week or 2 later still no contact.. All in all i wouldnt recomend these people to any one i know.. i dont wanna work with this company ever again but i feel like they should honor what i already paid for.